DataBalk is seeking an experienced CRM Consultant with a strong working knowledge of Customer Relationship Management systems. As a CRM Consultant, you will play a critical role in the successful implementation and deployment of CRM solutions for our clients. We are looking for someone who has practical experience with CRM implementations and has a deep understanding of how to effectively utilize CRM systems to meet the unique needs of various customers.
- Utilize your hands-on experience in implementing CRM solutions to guide and support our customers throughout the implementation process. Work closely with clients to understand their business requirements and translate them into CRM functionalities.
- Ensure top implementations so that DataBalk products fit seamlessly with the business processes of your customer, you give advice on services and support in the management of DataBalk products.
- Drive the CRM implementation projects from start to finish, ensuring that timelines and milestones are met. Collaborate with cross-functional teams to coordinate efforts, troubleshoot issues, and optimize project deliverables.
- Possess excellent communication skills to articulate complex concepts in a clear and understandable manner. You should be able to transfer your knowledge to both internal teams and customers, ensuring everyone involved can effectively leverage the CRM system.
- Proven experience in implementing CRM solutions in multiple customer environments.
- Working knowledge of CRM systems, with hands-on experience in configuring and customizing CRM functionalities.
- Familiarity with the housing corporations sector is a plus.
- Fluent in Dutch and/or English, both written and verbal communication.
- The ideal candidate should be either based in the Netherlands or South Africa, with the ability to travel as required for customer engagements.
- Strong project management skills with the ability to manage multiple implementation projects simultaneously.
- Excellent problem-solving skills and the ability to adapt to changing project requirements.
- Good understanding of CRM software architecture and technical components (e.g., integrations, data migration) will be advantageous.
- Strong interpersonal and communication skills to effectively collaborate with teams and clients.
DataBalk offers you
- Technological possibilities are our basis. Innovation is in our DNA. Our hearts beat for great service
- As a Microsoft house, we believe in continuous learning and growth. Join us, and you’ll have access to valuable opportunities for earning Microsoft certifications, helping you enhance your skills and boost your career prospects.
- Competitive salary
- Work anywhere and flexible hours
- Professional development
We are DataBalk. We deliver the digital platform for excellent self-service and customer service, seamlessly integrated with Microsoft CRM.
At DataBalk, we make the latest technological developments and innovations easy.
Our product is so intuitive that tenants and housing corporations find each other seamlessly. And because technology and the real estate market continue to develop, our work is never finished. Together with our customers, we are always looking for new insights and opportunities to make really good service even easier.
Our platform is user-friendly, standardized and therefore easy and flexible to use. This is how we make self-service and customer service easy.
And we have big plans. We don’t just want to make customer service easy, we make the entire business of our customers easier. From this year we offer our customers a total solution based on Microsoft Dynamics365, enriched with our software in which we have put our years of experience in the real estate market and ICT.
With our team of passionate developers, consultants, product managers and support in the Netherlands, South Africa and Tanzania, we deliver the service that makes excellent service possible.
That is the power of DataBalk!
If you are a proactive, customer-focused CRM Consultant with the necessary functional and technical expertise, we encourage you to join our dynamic team at DataBalk. Apply now to be part of our passionate team!